Customer charter

The Spanish National Research Council (CSIC) Libraries Network manages several services and scientific information resources of the Research Council. Its main goal is to support the research activity carried out by the CSIC. By extension, such support contributes to benefitting society as a whole.

Effectiveness is the main aim of the CSIC Libraries Network. Therefore, the commitment of its members is constant quality improvement.

With this customer charter, the CSIC Libraries Network assumes a public responsibility for quality towards its users, encouraging them to participate through the available channels while knowing their opinions. Such commitment will certainly help improving the quality of the services provided.

CSIC Libraries Network Customer Charter (full document)

CSIC Libraries Network Customer Charter (summary document)